Got it! Here’s the updated Return and Refund Policy with the correct email address:
The House of Donna - Return and Refund Policy
At The House of Donna, we strive to provide high-quality workwear that empowers women to feel confident and stylish. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Please read our return and refund policy carefully to understand how returns and refunds work.
1. Eligibility for Returns
We accept returns for items within 7 days of delivery, provided that:
- Items are unused, unwashed, and in their original condition.
- The original tags and packaging are intact.
- Proof of purchase (order confirmation email or receipt) is provided.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Items purchased during sale events or with discount codes.
3. Return Process
To initiate a return:
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Email us at [hello@thehouseofdonna.com] with your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return shipping address.
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Ship the items back within 3 days of receiving the return authorization.
Note: The customer is responsible for the return shipping cost unless the item is faulty or damaged upon delivery.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days.
- Refunds will be issued to the original payment method or as store credit, as per your preference.
- If the item is found to be damaged or used, a partial refund or store credit may be issued.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item or size, please return your original purchase and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery with photos of the damage at [hello@thehouseofdonna.com].
- We will arrange for a replacement or provide a full refund, including shipping costs.
7. International Orders
For international orders, customers are responsible for return shipping costs, duties, and taxes. Returns must be initiated within the same 7-day window.
8. Additional Information
- We reserve the right to reject returns that do not comply with our policy.
- For any questions or concerns, please contact our customer support team at [hello@thehouseofdonna.com].
Thank you for shopping with The House of Donna. We appreciate your support!
